Year: 2010

4. Stand for your brand. As much as you need to be yourself in social media, it’s even more important to be a positive, well-suited reflection of the organization you represent. So before you blog, tweet or record that YouTube video, take pause and ask yourself if you're actually capable of embodying the very best characteristics associated with your brand. Even if you’re your own boss, you may find it more than just a little challenging to come across as a trustworthy, authoritative and engaging spokesperson. The truth is that some of the most successful social media practitioners are those with extraordinarily good people skills. They’re evangelists, diplomats and envoys, folks who live and breathe the topics and issues bandied about among their respective business circles. Their strong sense of corporate identity is eclipsed only by their personal character and integrity. In the best interests of their constituents…

3. Create enough quality content. One of the most common mistakes I see people and businesses make in social media is jumping into it without having anywhere near enough original, quality content to stay in it for the long haul. Either they underestimate just how critical it is to be able to offer news, information and opinion for an indefinite period of time or they simply don’t care about being fully engaged.  Whatever the case, these folks invariably run short of content and ultimately have no idea what to say anymore. So relationships are interrupted. Momentum is lost. And their constituents are left wondering why the "brand" they look up to is suddenly so silent in social media. But it doesn’t have to be that way.    Before dipping your toes in the social…

2. Set realistic expectations. Using social media to communicate with others isn’t that difficult. But if you expect your posts, tweets, status updates and videos to result in any new leads or business opportunities, you had better be more than a little patient and perseverant. As I wrote in a previous blog post, The Importance of Getting Past the Social Media "Dip"… ...social media shouldn’t ever be looked at as a fast track or short cut to success.  Mastering social media requires a long-term, strategic investment that needs to be looked at as part and parcel of almost everything else you do as an organization, not as a quick fix or panacea for an inability to find common ground with your constituency in the first place. Don't disappoint yourself. Be realistic with your expectations. To put together an…

Now that so many businesses are using blogs, Twitter, Facebook, YouTube and other social media channels to connect with their constituents, it’s only a matter of time before they realize what a challenge it is to use them successfully. No, social media isn't rocket science. But it's definitely a BIG departure for those who have been dependent on traditional marketing, advertising, PR and communications methods up until now. So to help educate and enlighten those who are about to use this relatively new means of engagement for the first time, here's the first in a series of 10 ways to succeed in social media... 1. Adopt the right company culture. I hate to disappoint you, but not every organization is cut out for social media. To those who are accustomed to privacy and top-down, one-way, interruptive communications, it requires nothing short of a transformative change from the inside out.…