10 Reasons Why People Engage with Brands on Twitter

Branding, Business, Marketing, Social Media, Twitter
Today, many marketers, brands and celebrities are using Twitter to engage with their customers, prospects and fans. Yet while some of them have already experienced tremendous success in this arena, others still haven’t found the sweet spot that lies between self-promotion and making real-time, meaningful connections with their followers in this channel. The fact is that there countless reasons why people follow — and engage with — accounts other than their friends’ and colleagues’ on Twitter. In this survey of more than 1,000 consumers in Australia, more than half were interested in discounts or offers and exactly one third were looking for specific product and service information directly from the brand. Those are two good reasons for brands to have an active presence on Twitter. After all, followers are sometimes customers, prospects…
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How to Use LinkedIn in More Ways Than One

Branding, Business, LinkedIn, Marketing, Public Relations, Social Media
If you could only be active on one social network for the sake of your career, it would have to be LinkedIn. Seriously, LinkedIn is a must for professionals in all walks of business life. You would be conspicuous in your absence if you did not establish a presence there. I love LinkedIn. It includes similar features and functionality of its social media brethren – Facebook, Twitter and the like – but the activity there is far more buttoned up and includes few, if any, displays of frivolity. I have been a member of LinkedIn since July 26, 2004, having amassed a total of 961 connections, 51 recommendations and who knows how many endorsements so far. You can view my LinkedIn profile here. I'm a frequent visitor to LinkedIn, where…
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The Cure for the Common Sign

Advertising, Branding, Business, Marketing
On a visit to the Burlington Mall recently, shortly after I had entered the building, I came across this very cool sign from Lahey Clinic at my feet. Okay. It’s just a sign, but the marketer in me couldn’t help but be ridiculously impressed with how much it had going for it. Seriously, I was so smitten with its stopping power, I had to, well, stop whatever it was that I was doing and take a picture of it. I like this sign for more reasons than one… It's located on the floor, where you might not necessarily expect to see a sign. Its message serves to reinforce the Lahey Clinic brand and goes a long way toward the promotion of healthy living. For walkers, it’s a very practical sign with an…
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Presentation: 10 Ways to Succeed as a Copywriter

Advertising, Blogging, Branding, Business, Copywriting, Direct Marketing, Marketing, Social Media
10 Ways to Succeed as a Copywriter from Bob Cargill My first job out of graduate school many years ago was as a copywriter for RCA Direct Marketing in New York City. And the rest, as they say, has been history. Since that first gig writing about popular records (yes, vinyl) and tapes (cassettes and eight-tracks, to be specific), I've written about an incalculable number of other products and services, from business cards to books, healthcare to software, magazines to music, travel to tuxedos and more. I've also written direct response fundraising copy for dozens of charitable organizations -- which, by the way, has been some of the most satisfying work I've done over the course of my career so far. I may have worked for a number of different companies, developed new…
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The Picture of New Marketing — Dunkin’ Donuts

Apps, Branding, Business, Marketing
Their bakery sandwiches, especially the Chicken Salad on a Croissant or the Texas Toast Grilled Cheese, are very tasty. And truth be told, I just love their Caramel Swirl Latte. Their coffee is the best ever. I really like their bagels. And their donuts are always a nice treat. As if those aren't enough reasons for me to be such a big fan of Dunkin’ Donuts, I now enjoy doing business with them even more. That's because I recently downloaded their new mobile app, which makes it possible for me to use my Dunkin' Donuts card to pay for my order with my Android smartphone. What also impresses me about this app is that customers can use it to reward their friends with a virtual DD card – via text,…
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The Picture of New Marketing — Panera Bread

Branding, Business, Cause-Related Marketing, Marketing
I don’t often get out for lunch during the week. I have this stubborn, longstanding habit of eating at my desk, saving myself a little time and money in the process, but missing out on a short, healthy break away from an otherwise long day at the office. It’s a trade-off I’m willing to make in order to cram a little more productivity into my day, a routine that’s always worked well for me. But when I do go out to lunch these days, I almost always go to Panera Bread. There’s a location minutes away from my office in Lexington -- at 1100 Lexington Street in Waltham -- so it’s certainly convenient for me. But that’s not the only reason why I go there. For starters, I like the food…
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The Picture of New Marketing — Warby Parker

Branding, Business, Marketing, Twitter
[caption id="attachment_2891" align="alignright" width="300" caption="Photo Courtesy of Warby Parker"][/caption] You don’t have to look far to see the latest rage in eyewear. Turn on the TV. Flip through a magazine. Check out your colleagues. Take a poll of your friends. In the blink of an eye, it seems like everyone who wears glasses has jumped on the bandwagon and is now styling the new thicker, so-called hipster frames. Of course, many brands in the industry have responded to this new trend, but one company in particular has stood out to me in a big, positive way... That would be Warby Parker. I first learned about Warby Parker while watching NBC's The Today Show on May 25 of this year. Included in a segment about how eyewear has gone geek was a brief interview…
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The Picture of New Marketing — Harvard Vanguard Medical Associates

Advertising, Blogging, Branding, Business, Facebook, Marketing, Social Media, Twitter, YouTube
I've been seeing the same physician in the same building in Wellesley for more than 20 years. And I've been happy -- very happy -- with the healthcare he and his colleagues have provided me with there at Harvard Vanguard Medical Associates all that time. Some things never change. And that's a good thing. But what has changed over the years is how this group medical practice markets itself. And that's also a good thing. I can't honestly say I remember how they used to promote their services back in the day. But I've definitely taken note of their marketing activities of late. And maybe that's the point. Thanks to their blog (where they publish articles about everything from "Tips for Getting Ready for the School Year" to "Computer use and…
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The Picture of New Marketing — Redbox

Advertising, Branding, Business, Marketing
Netflix. Amazon Instant Video. Blockbuster @Home. The Apple iTunes Store. On demand from Verizon, Xfinity, Comcast or another cable TV provider.... I don't know where you rent your movies, but my wife, Barbara, and I are huge fans of Redbox. We love both the convenience and affordability (only $1.20 per day) of renting movies via the big, bright, candy apple red kiosks, of which there are two in Sudbury (MA), the town in which we live, at the Shaw's and Sudbury Farms supermarkets. Redbox. Brilliant business model. Great branding. And, if you ask me, the picture of new marketing. So...where do you rent your movies? And why? Please don't hesitate to join the conversation by leaving a comment below. Thanks. To learn more about Redbox, click here.
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