This Is the Time to Show the Human Side of Your Brand

This Is the Time to Show the Human Side of Your Brand

Advertising, Branding, Leadership, Marketing, Social Media
In these uncertain times, countless brands are adjusting their advertising and marketing messages. What about you? This is not the time to think you can just set it and forget it when it comes to communicating with your customers and constituents, especially on social media. This is not the time for your canned sales pitches. This is the time to reach out to your audience and ask how you can help them. During this pandemic, your business may still be in operation, but your focus should not just be on your bottom line, it should be on doing what you can for the greater good. This is the time to show the human side of your brand. This is the time to speak honestly about how the health crisis is…
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Staying in Touch With Your Audience During the Coronavirus Crisis

Staying in Touch With Your Audience During the Coronavirus Crisis

Advertising, Branding, Business, Leadership, Marketing, Social Media
Al Roker is delivering his morning weather forecasts for NBC’s TODAY show from his kitchen. Late-night talk show hosts like Jimmy Fallon and Jimmy Kimmel are presenting new DIY incarnations of their shows from home, too. Popular musicians and celebrities of all kinds are live-streaming on Instagram, Facebook and almost everywhere else on social media, performing hit songs and connecting with fans. They are doing whatever it takes to keep the show going on, making a huge positive impression on viewers and listeners during these difficult days. Brands and businesses can be doing the same thing, too. In fact, some of your most meaningful communications could be taking place during these tough times. Your customers and prospects will appreciate hearing from you. But they don’t want marketing and sales pitches,…
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How Marketers Can Respond to the Coronavirus Outbreak

How Marketers Can Respond to the Coronavirus Outbreak

Advertising, Branding, Business, Leadership, Marketing
Amid the rapidly worsening coronavirus outbreak, marketers, advertisers, brands and businesses might need to adjust, if not pause their messages to consumers. It is important to be sensitive to the seriousness of this situation. The economy may be threatened, but lives are at stake. Take a look at any of your existing marketing campaigns and make sure to bring them up-to-date. Authenticity is always a priority in marketing, but now more than ever, what you say to your audience is a representation of how you feel as a brand. Business must go on, but think how you might be able to do things in a better way. Think like CVS Health. They announced today that they will deliver prescribed medications to customers for free. That's a win-win situation if ever…
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Humanize Your Brand

Humanize Your Brand

Advertising, Branding, Marketing, Seth Godin, Social Media
Real success in business is achieved when you use real people in marketing and sales, real people in real time being really honest with their audience. When I saw Mark Schaefer speak earlier this year, he emphasized the importance of being human as marketers. I saw Seth Godin a few months later, and he pointed out that human marketing takes time. They're both right, of course. Consumers are tired of being bombarded by the constant cacophony of cries for their attention from brands. There must be a better way to win friends and influence people in business. That’s why I’m such a huge proponent of social media. Social media levels the playing field, making it possible for companies to engage with consumers - and vice versa - as human beings.…
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The Future of Advertising…It’s About to Get Real

The Future of Advertising…It’s About to Get Real

Advertising, Marketing
To break through the clutter and win consumers over, advertising and marketing need to get real. That’s what Bud Light did recently. During game five of the 2019 World Series, Washington Nationals fan, Jeff Adams, took a home run ball to the chest while holding on tightly to his two cold beers. That’s when Bud Light sprang into action. Not only did they take quickly to Twitter to call attention to the moment, they tracked down the fan and by the next game, had him the star of a television campaign that featured the actual video footage of him being hit by the ball. This scenario was remarkably well played by Bud Light, to say the least. Borrowing a page out of the social media playbook, they wasted no time…
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People Don’t Like Advertising and Marketing

People Don’t Like Advertising and Marketing

Advertising, Marketing, Social Media
I hate to break it to you, but people don’t want to be interrupted by advertising and marketing. That’s the last thing I want to hear, too, as I’ve earned my livelihood in this business for years. But we can’t bury our heads in the sand. We can’t look the other way. We can’t say we weren’t warned. Not after reading a recent article in The New York Times (“The Advertising Industry Has a Problem: People Hate Ads") that painted a very pessimistic picture of what my colleagues and I do for a living. Consumers are turning off and tuning out, going so far as to pay extra to receive news, information and entertainment without being bothered by brands’ incessant cries for attention and engagement. This is what I’ve been…
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Advertising is Everywhere

Advertising is Everywhere

Advertising, Branding, Marketing, Public Relations, Social Media
Advertising, marketing, PR and social media …all this is changing at breakneck speed. What strategies and tactics worked for us a few years ago, or as recently as last year, could easily backfire on us today. We can’t afford to have whatever messages we’re sharing with our own respective audiences be anything but relevant, timely, engaging and even amusing. Never mind the glut of content people are trying to sort through and digest, many consumers, customers and clients won’t tolerate anything that even resembles a sales pitch anymore. Stop begging for business and start earning that business. Stop trying to fool those on the receiving end of your messages and start trying to help them. Stop hitting listeners, viewers and readers over the head time and again and start listening…
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The End of Advertising as We Know It

The End of Advertising as We Know It

Advertising
I’m not going to lie. Advertising is interruptive. Advertising is annoying. Advertising is a waste of time unless you’re doing it differently than you did back in the day. You can only throw so much money into advertising before those on the receiving end are going to completely ignore you. I read a ridiculously awesome article written by Frank McKinley recently, "Why Advertising Doesn’t Work." You can read it for yourself on Medium here. In this article, Frank talks about how much the world has changed and how ineffective “buying interruptions” is these days. Stop the insanity, I say. Personally, I love advertising. I love marketing. I love social media. But the same old same old simply isn't working anymore. You. Me. Everyone of us in this business has to…
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