Do You Thank Your Customers Enough?

Branding, Business, Marketing, Public Relations
As a longtime Boston Red Sox fan, I can’t tell you how much I enjoyed the 2013 Major League Baseball season. After all, my beloved Red Sox not only became the 11th team in history to go from worst to first in the division the very next season, they won their eighth World Series title, defeating the St. Louis Cardinals in a riveting, unforgettable six-game duel for the ages. Not to mention the fact that I was there to see the historic series-clinching game in person with my brother, Tom, at Fenway Park last Wednesday night. Talk about unforgettable memories. But as closely as I was paying attention to the Fall Classic this year, there was something else that stood out to me while I was glued to the TV…
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How to Use LinkedIn in More Ways Than One

Branding, Business, LinkedIn, Marketing, Public Relations, Social Media
If you could only be active on one social network for the sake of your career, it would have to be LinkedIn. Seriously, LinkedIn is a must for professionals in all walks of business life. You would be conspicuous in your absence if you did not establish a presence there. I love LinkedIn. It includes similar features and functionality of its social media brethren – Facebook, Twitter and the like – but the activity there is far more buttoned up and includes few, if any, displays of frivolity. I have been a member of LinkedIn since July 26, 2004, having amassed a total of 961 connections, 51 recommendations and who knows how many endorsements so far. You can view my LinkedIn profile here. I'm a frequent visitor to LinkedIn, where…
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Presentation: 10 Ways to Succeed in Social Media

Business, Facebook, LinkedIn, Marketing, Media, Public Relations, Social Media, Twitter, YouTube
I've said it before and I'll say it again... Social media isn’t rocket science, but it is a big departure for businesses, nonprofit organizations, brands and institutions that have been historically dependent on traditional methods of communicating with their constituents. So to help educate those who are new to using blogs, Twitter, Facebook, LinkedIn, YouTube and the like for marketing, advertising, PR, publishing and networking purposes, here's a new presentation of mine based on a list of 10 ways to succeed in social media that I originally wrote and published as a series of blog posts. I invite you to view, download and share this presentation with your friends, colleagues and industry peers. And if you know anyone who might be interested in learning more about social media, I'm always…
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My Blog Post on Video Series: 10 Ways to Succeed as a Copywriter

Advertising, Blogging, Branding, Business, Copywriting, Direct Marketing, Fundraising, Marketing, Public Relations, Social Media, Twitter, YouTube
If you're a content creator like me, someone who goes to great lengths to share your own knowledge and opinions via social media, you know how important it is to get the most mileage out of your original work. Frankly, I’m always thinking of new ways to leverage and repurpose my efforts. So as I was writing the posts in my “10 Ways to Succeed as a Copywriter" series, I’ll admit that I was thinking all along that they might lend themselves quite well to video. After all, I had already turned a number of blog posts into short clips that I had uploaded to YouTube, each of which featured me talking straight into the camera from a variety of different locations. I envisioned this series to be no different. What…
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Talking about Social Media at the Sudbury Social Tweetup

Advertising, Blogging, Business, Facebook, LinkedIn, Marketing, Media, Public Relations, Social Media, Twitter, YouTube
I was very happy to co-host -- along with Phil Hollows -- the eighth Sudbury Social Tweetup last week. Phil and I started this series of networking events for people who are interested in social media in July of 2011, not really knowing what to expect. How many people would we attract? How often would we meet? What about an agenda? These were just a few of the questions we had at the time. But we're now more than up and running, hosting a gathering of about 10-15 people on the last Thursday of each month from 6-8 PM at Bistro 20 in Sudbury, Massachusetts. At the March 29 Tweetup, Ashley Hin treated the group to a fabulous presentation about Foursquare. And I had the opportunity to ask four of those…
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A Few Words with Vistaprint’s Jeff Esposito (@jeffespo)

Blogging, Business, Direct Marketing, Facebook, Marketing, Public Relations, Social Media, Twitter
When I was asked to host a Tweetup at the New England Direct Marketing Association’s annual holiday party last month at Tavern in the Square in Porter Square (Cambridge, MA), I knew right away who I wanted to have on the program. [caption id="attachment_2152" align="alignright" width="150" caption="Victoria Smith"][/caption] For entertainment, I turned to Victoria Smith, a very talented singer and songwriter, who put on a fabulous show for us. As for the educational piece, I asked my friend and former colleague, Jeff Esposito, to permit me to interview him about his experience with social media as a public relations manager at Vistaprint. Jeff is one the most prolific people I know in social media, having tweeted over 48,500 times to date, not to mention all the blog posts he writes and videos he records.…
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My 218th Blog Post

Blogging, Copywriting, Direct Marketing, Facebook, Fundraising, LinkedIn, Marketing, Public Relations, Social Media, Twitter
Since my first post on February 17, 2004, I've written more than 91,000 words on A New Marketing Commentator, but these are going to be some of my last words here for a while. Yes, it's time to give this blog a rest -- again. I'm sure I'll be back soon, but I've decided it's time for another break from the blogosphere, similar to the one I took earlier in this blog's lifespan. In the meantime, please don't hesitate to check out my archives, especially the 2,700-word "10 Ways to Succeed in Social Media" and the 2,800-word "10 Ways to Succeed as a Copywriter," two long series of blog posts I've bundled together and published as long, standalone articles. Other relatively recent posts I've written that I'd like to single out include "The Importance of Character in Social Media," "50…
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10 Ways to Succeed as a Copywriter, Parts 1-10

10 Ways to Succeed as a Copywriter, Parts 1-10

Advertising, Blogging, Branding, Cause-Related Marketing, Copywriting, Direct Marketing, Facebook, Fundraising, Marketing, Public Relations, Social Media, Twitter
If you've been reading this blog for the last few months, you know I've been writing a series of posts on copywriting. Similar to the approach I took with my series on social media, I've looked at copywriting from a 30,000-foot level, focusing on the principles you need to be mindful of if you want to succeed in this profession. As I wrote about my own career in the very first post in this series... I may have worked for a number of different companies, developed new skills and taken on new responsibilities – such as creative direction, public speaking and social media – along the way, but I’ve also stayed true to my roots as a copywriter. And after all of these years writing headlines and subject lines, direct mail packages and email blasts, blog posts…
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10 Ways to Succeed as a Copywriter, Part 10

Advertising, Blogging, Branding, Copywriting, Direct Marketing, Marketing, Public Relations, Social Media
10. Use social media. A copywriter's job is to use the written word to promote something or someone using a variety of media, anything from radio to TV, direct mail to email, websites to billboards, print ads to assorted signage, sky writing, you name it. And today, included among all that tried-and-true, traditional media are blogs, Facebook, Twitter and other popular Internet-based, self-publishing vehicles. The fact is, anyone working in the marketing, advertising, sales and PR fields who knows how to use social media tools and technologies will likely be much more successful amidst this new communications era. And those who earn a living writing copy have an obvious competitive advantage. After all, the better you write, the better chance you have of stringing together the right messages for the right occasions and making yourself heard loud and clear…
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