Instagram’s New Feature, Instagram Direct

Marketing, Social Media
Introducing Instagram Direct from Instagram on Vimeo. If you use Instagram to establish meaningful connections with your customers, prospects, fans and followers, your job just got a little easier. Instagram, the popular visual communications network that was founded in 2010, introduced Instagram Direct last Thursday, making it possible for users to send photos and videos directly to up to 15 of their followers. How cool is this new feature? Cool enough for none other than Kourtney, Kim and Khloe Kardashian to have used it already to promote the Kardashian Kollection, their line of fashion, jewelry and more. For reposting one of their promotional messages with the hashtag, #KKDIRECT, 15 of their followers were awarded an exclusive, “behind the scenes” pic from the 2014 Kardashian Kollection campaign shoot. While it’s too…
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How I Was Surprised and Delighted by Pretzel Crisps on Twitter

Advertising, Branding, Business, Marketing, Social Media, Sudbury
Anyone in marketing knows what it means to surprise and delight your customers and prospects. It means to reach out to members of your target audience in an unexpected manner, providing them with a positive brand experience out of the blue that leaves them with a favorable impression of your products and services. It’s a proven, age-old strategy that every brand and business should leverage once in a while, one that I was on the receiving end of recently, compliments of Pretzel Crisps. That's right, several weeks ago – November 11, to be exact – I received an unsolicited tweet from Pretzel Crisps complimenting me on my Twitter bio and offering to send me a free gift pack. I didn’t know what I had done to deserve such a treat,…
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The Red Sox Rock (Not Just on the Field, But on Twitter, Too)

Boston, Boston Red Sox, Branding, Marketing, Social Media, Twitter
To say I’ve been a big Boston Red Sox fan for a long time would be an understatement. Yup, I’m old enough to remember The Impossible Dream season of 1967, when the Sox went to the World Series for the first time since 1946. In those days, I looked up to players like Carl “Yaz” Yastrzemski, Jim Lonborg and Rico Petrocelli. Those guys were revered baseball idols and real-life heroes to a small Little League ballplayer like me with a young, impressionable mind. Over the years, I’ve stuck with this team through thick and thin, cheering them on year after year, rooting for Wade Boggs, Roger Clemens, Dwight Evans, Mo Vaughn, Pedro Martinez, Nomar Garciaparra, Manny Ramirez, David Ortiz and a whole cast of larger than life superstars to go…
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How to Use TweetDeck to Schedule Tweets and Monitor What’s Important to You

Business, Marketing, New England Direct Marketing Association, Social Media, Twitter
I was happy and honored to speak recently at the New England Direct Marketing Association’s Marketing Technology Summit. Moderating a discussion on the “Tools and Technologies for Social Media Success,” I was fortunate to have Jamie Pappas, Director of Brand Communications and Social Media at Akamai Technologies, and Eric Andersen, Senior I/T Architect at IBM Interactive, alongside me. My topic was how to use TweetDeck to schedule tweets as well as to monitor lists, hashtags and individual accounts. I’ve been using TweetDeck for a long time to keep up with the activities of others on Twitter and maintain my own steady presence on the channel. It’s a tool I rely on day in and day out to communicate with my followers and listen carefully to those whose tweets I just can’t miss. One tactic…
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Crowdsourcing Photos to Engage the Audience at a Live Event

Boston, Marketing, Social Media
I was very happy to have the opportunity to attend the Red Bull Cliff Diving World Series recently with my wife, Barbara. After all, what could be more exciting than watching some of the world’s best divers jump off the roof of the Institute of Contemporary Art building some 92 feet or so into Boston Harbor? But besides the enjoyment of watching these guys somersault, tumble, flip, pirouette, spin and fly through the air to the water below, I was particularly impressed with the coverage at the scene of the event. First of all, the announcer had a ton of energy, which went a long way toward keeping the crowd of spectators into every moment of this extreme sports spectacle. He may have been loud and a little over the top, but his enthusiasm…
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What Brand Apps Can Learn from RunKeeper

Apps, Branding, Business, Marketing, Social Media
At a recent networking event, I was talking to someone I hadn’t seen in a while about how great it is to keep up with each other through Facebook. I enjoyed the conversation, except for a remark he made about the fact that I share so much about my running regimen via RunKeeper, a very cool app that not only makes it easy to track your runs and other fitness activities, but distribute the details to your friends. “What’s with you and RunKeeper? Do I really care how many miles you’ve run?” Those weren’t his exact words. But that’s what I heard. The impression he gave me was that he could care less about something that means so much to me. Ouch. The truth is, though, everybody else in my social…
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What You Can Learn from Klout

Business, Marketing, Social Media
Most people who use social media for professional reasons have heard of Klout, a service that uses a unique set of analytics to rank its users in terms of their online “influence.” To have heard of it doesn’t mean to like it, though. Klout has plenty of detractors, those who either question the algorithm it uses for measurement or who simply disapprove of a third party taking the liberty of ascribing a number to their social media status. So yes, Klout has its critics. But don’t count me among them. I’m one of its fans. A Klout score may not be the be-all and end-all of what it means to succeed in social media, but if you ask me, it’s a great gauge on how you’re doing there. Launched in 2008,…
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10 Reasons Why People Engage with Brands on Twitter

Branding, Business, Marketing, Social Media, Twitter
Today, many marketers, brands and celebrities are using Twitter to engage with their customers, prospects and fans. Yet while some of them have already experienced tremendous success in this arena, others still haven’t found the sweet spot that lies between self-promotion and making real-time, meaningful connections with their followers in this channel. The fact is that there countless reasons why people follow — and engage with — accounts other than their friends’ and colleagues’ on Twitter. In this survey of more than 1,000 consumers in Australia, more than half were interested in discounts or offers and exactly one third were looking for specific product and service information directly from the brand. Those are two good reasons for brands to have an active presence on Twitter. After all, followers are sometimes customers, prospects…
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Why Businesses and Brands Should Try Vine

Why Businesses and Brands Should Try Vine

Advertising, Marketing, Social Media
Now that Twitter has released an Android version of Vine, there’s really no reason why anyone involved in marketing, advertising and social media shouldn’t at least experiment with this cool, new video-sharing app. Having debuted on January 24 of this year as an iOS-only app, Vine’s user base is growing at an incredibly rapid clip, so fast that the mobile service is poised to become mainstream among those who can appreciate the value of telling short, visually arresting stories online. If you’re not familiar with Vine, it’s really quite simple. Once downloaded, it allows you to record six-second, continuous-loop video clips from your mobile device which can be shared on Twitter and Facebook. You may wonder how much value you can provide to your audience in such a short period of…
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