What You Should Include on Your Next Set of Business Cards

Advertising, Blogging, Branding, Facebook, LinkedIn, Marketing, Public Relations, Social Media, Twitter
No matter how much I enjoy communicating with others online via Twitter, Facebook, LinkedIn, YouTube and other social media platforms (including this blog), I still think the most powerful connection you can make with someone is face to face. I've always liked attending conferences, trade shows and networking events, making new friends and meeting new people, shaking hands and schmoozing. I appreciate the camaraderie of being under the same roof with a group of like-minded professionals. I take comfort in knowing that I'm not alone as a businessman and entrepreneur, that we're all in this together, literally smack dab in the middle of the same basic search for new leads, new resources, new allies and new opportunities to succeed. And if you ask me, there's something very special about the exchange of business cards. It's an age-old ritual, a tradition remarkably still alive given today's relaxed…
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GM’s Satisfaction Guarantee Offer: Good Faith, Great Marketing

Advertising, Branding, Direct Marketing, Marketing
I can't tell you how happy I was to hear that General Motors was giving customers (specifically, "eligible buyers" of new Chevrolet, Buick, GMC and Cadillac vehicles) a 60-day satisfaction guarantee. Personally, I believe every company should be willing to go to such lengths in order to reassure prospective customers that they will meet, if not exceed, their expectations -- even if it means the possibility of doling out refunds to those who might be dissatisfied. A guarantee is a strong demonstration of good faith. Of course, the direct marketer in me also knows just how much a guarantee can lift response rates and, ultimately, sales.  As I wrote here... ...a strong guarantee will go a long way toward mitigating any concerns your constituents may have about buying your products or services. In fact, when I had my own…
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Blog Post on Video: Who Moved My Customers?

Advertising, Blogging, Branding, Cause-Related Marketing, Client Service, Copywriting, Direct Marketing, Facebook, Fundraising, Marketing, Public Relations, Social Media, Twitter
To say that marketing has changed in the last few years would be to put it quite mildly. Marketing has been rocked, shaken, stirred, knocked for a loop and turned completely upside down not just by the Internet, but by the emergence of social media as an informational, educational and conversational platform leveraged by the masses. Watch this short video and learn what to do about it before it's too late... This “blog post on video” was recorded on September 13, 2009 on Old Connecticut Path (overlooking the Massachusetts Turnpike) in Framingham, MA. It’s an adaptation of a post I wrote earlier this year called “Who Moved My Customers,” which you can read in its entirety here.
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Blog Post on Video: Five Questions to Ask Yourself about Social Media

Advertising, Blogging, Branding, Facebook, Marketing, Public Relations, Social Media, Twitter
Before you decide to dip your toes in social media, take just a few minutes to answer the five questions asked in this short video that I recently recorded (with the help of my wife, Barbara, and two sons, Scott and Ben) during the Cargill family vacation on the island of Martha's Vineyard. If you can answer yes to at least a few of these questions, then you’re in a pretty good place, a position from which you can at least begin to immerse yourself in such relatively uncharted waters as the blogosphere, the Twitterverse, Facebook and the like. This "blog post on video," by the way, is an adaptation of a post I wrote earlier this year called "Five Important Questions to Ask Yourself Before You Use Social Media," which you…
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Who Moved My Customers?

Advertising, Blogging, Branding, Direct Marketing, Marketing, Public Relations, Social Media
To say that marketing has changed in the last few years would be to put it quite mildly.   Marketing has been rocked, shaken, stirred, knocked for a loop and turned completely upside down not just by the Internet, but by the emergence of social media as an informational, educational and conversational platform leveraged by the masses.   The authors of The Cluetrain Manifesto had it right when they said, among other things, that… “There are no secrets. The networked market knows more than companies do about their own products. And whether the news is good or bad, they tell everyone.” The cold, hard facts say that customers are simply not where they were as recently as the turn of this century...they're not waiting for the mail, reading the newspaper,…
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Social Media is a Team Sport, Not a Solo Act

Advertising, Blogging, Branding, Marketing, Public Relations, Social Media
  As someone who spends the better part of his days – and nights, too – either reading about, talking about or working with social media, I can speak from experience when I say that as much fun as it is to spend so much time on blogs, Facebook, Twitter and other such online communications platforms, to make that time pay off is no easy task.   It’s true. Given the cacophony of content that’s being disseminated across the social web these days, anyone on the front line of their brand’s social media efforts knows they have their work cut out for them if they expect to command attention, engage constituents and win friends, fans and followers.   Not only does a social media practitioner need to be on call practically…
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My Blog and My Career, Then and Now

Advertising, Blogging, Copywriting, Direct Marketing, Fundraising, Marketing, Public Relations, Social Media
This blog, A New Marketing Commentator, was a labor of love of mine from February 17, 2004 to May 10, 2006. Since I signed off here more than three years ago, I have continued to write articles, essays, commentaries and blog posts on direct marketing, advertising, PR and social media, most recently as Creative Director at Nowspeed on our blog, Internet Marketing Strategies and Secrets.  I have also staked out my turf on both Twitter and Facebook, where I invite you to follow and friend me. So please...what you see here is by no means a complete and accurate reflection of what I'm up to nowadays. Everything from the sidebar to the masthead of this blog needs an update and a full makeover. I continue to keep A New Marketing Commentator public only as a way of illustrating my history in…
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A New Marketing Commentator Goes on Hiatus

Advertising, Blogging, Branding, Cause-Related Marketing, Client Service, Copywriting, Direct Marketing, Fundraising, Marketing, Miscellaneous, Public Relations
After more than 26 months and 62,000 words, I've decided to give this blog a rest. It may not be the end for A New Marketing Commentator, but it will be at least a short hiatus. Thank you so much for your support, love and friendship. As much as you've given me, I hope I've given you even more in return. Bob Cargill Copywriter and Creative Director May 10, 2006 Bob's Bio and Contact Information Bob's Work History (Resume) Bob's Speaking History Bob's Commercial Portfolio Bob's Nonprofit Portfolio Bob's Interactive Portfolio Tags: Bob Cargill copywriter creative director copywriting creative direction blogger direct marketing advertising marketing A New Marketing Commentator
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A Few Words on Word of Mouth Marketing, Part Two

Advertising, Blogging, Branding, Direct Marketing, Fundraising, Marketing, Public Relations
Two days ago, I wrote here in this space about word of mouth marketing, the Word of Mouth Marketing Association and BzzAgent. Today's post is a continuation of that same article, in which I write about my own personal use of word of mouth marketing on behalf of BzzAgent and its client, Atkins Advantage Bars... On more than several occasions, I chose to Bzz on behalf of Atkins Advantage Bars by sharing the product with others. I gave a bar to the computer technician who was kind enough to make a house call when my laptop almost crashed. I shared two – the Caramel Fudge Brownie and Chocolate Chip Granola bars – with my 17-year-old step-daughter, Sophie (who liked the latter flavor better). I gave bars to a couple of…
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