25Mar 2023 by Bob Cargill
Getting Customers to Wear Your Brand

Getting Customers to Wear Your Brand

Boston, Branding, Marketing
Many professional hockey fans will wear their favorite team's jersey, especially when they attend a game, like the scene I saw the other night when I was walking around outside the TD Garden in Boston. All those Boston Bruins fans milling about wearing black and gold jerseys like the players themselves. Why? Well, as fans, they're proud to wear that jersey, to wear the black and gold. They want to feel that sense of belonging to a close-knit community, a community of loyal Bruins fans. And frankly, they know they look wicked cool wearing that jersey. Tough. Rugged. Again, like the players themselves. Okay. So you're not a professional hockey team, but you do have products and services to sell. How can you do what the Bruins do with their…
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17Feb 2023 by Bob Cargill
Making It a Pleasure, Not a Pain, for Your Customers and Clients

Making It a Pleasure, Not a Pain, for Your Customers and Clients

Boston, Branding, Business, Communications, Customer Service
I was on the MBTA Commuter Rail Green Line recently heading home from work from Boston's Government Center station to Woodland in Newton. I've taken this route home, this train, the MBTA's Green Line, a lot, but never had I heard the driver of the train announcing the stops the way this particular driver was announcing them. She had a ridiculously awesome personality, a tone of voice that was making me feel like we were on a happy, celebratory tour of all the stops along the route of our luxury ride home, like those stops actually meant something to us as commuters about to call it a day. She wasn't reciting those stops in a listless, monotone voice like it was just another part of her job. Quite the contrary.…
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13Jan 2023 by Bob Cargill
Social Media, Samuel Adams and More

Social Media, Samuel Adams and More

Advertising, Marketing, Podcast, Social Media
In this episode of my podcast, which celebrates its five-year anniversary next month, I talk about a number of topics. I start off by talking about how I'll be running the Boston Marathon again this year, the 15th time I have run this historic race for a charitable cause. I then share my feelings about how much I love teaching, something I've been doing a lot of at this new stage in my career, and being involved as a member of the leadership team - as president - of the American Marketing Association's Boston chapter. I talk about my new book, Twenty Jobs, Twenty Lessons - a Long, Strange Career in Marketing, from Junk Mail to Social Media. I go on about the importance of knowing how to use social…
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23Dec 2022 by Bob Cargill
Spotify Wrapped is Ingenious Marketing

Spotify Wrapped is Ingenious Marketing

Marketing
Spotify Wrapped from Spotify is ingenious marketing. Users receive a ridiculously awesome visual presentation of the songs and artists they listened to most during the year. Along with this information comes a great deal of additional data including total minutes of listening time (my number was 47,878 minutes), top artist listened to (mine was HarryStyles), how many songs played (I played 3,598 songs on Spotify), etc. It is all such impressive data, if you ask me, data that users are inclined to share with their own respective online networks, amplifying the reach - exponentially - of Spotify's brilliant campaign. I explain a lot more how how strongly I feel about the ingeniousness of Spotify Wrapped in the video accompanying this blog post.
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24Nov 2022 by Bob Cargill
Be Conspicuous in Your Presence on Social Media

Be Conspicuous in Your Presence on Social Media

Social Media
Be conspicuous in your presence on social media. After all, you never know where your customers, clients, connections and contacts are going to show up on these online communication channels (LinkedIn, Twitter, Instagram, etc.). You want to be there when they're there, which means you can't afford to take much time, if any, off of social media. Share as much content as possible. Check in frequently. Listen to and learn from others. If you don't have the bandwidth, that's one thing. If you know for a fact that your audience members aren't there, that's another. Otherwise, there is no reason a brand, personal or corporate, should not have some semblance of a presence on most, if not all the major social media channels in 2022 and beyond.
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03Nov 2022 by Bob Cargill
Treating Your Customers to Something Free

Treating Your Customers to Something Free

Advertising, Boston, Business, Marketing, Public Relations, Restaurants
Boloco, a chain of restaurants founded in Boston, offered free small bowls to its customers in three of its locations in the area the other day. I saw the long line of people waiting to take advantage of this ridiculously awesome offer in front of its Longwood Avenue store. Good for those happy customers, getting such a great deal on such great food. And good for Boloco, too, for being so kind and generous to those folks. From a marketing perspective, why would Boloco do such a crazy thing? There are plenty of reasons, actually. Besides just being a nice thing to do for others, in doing so, the business may see a lot of those seeking freebies buying additional menu items at the same time. They may have the…
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08Oct 2022 by Bob Cargill
Humble Leadership – A Chat With AMA Boston President Bob Cargill by Trevor Stasik

Humble Leadership – A Chat With AMA Boston President Bob Cargill by Trevor Stasik

Business, Leadership, Motivation
Humble Leadership - A Chat With AMA Boston President Bob Cargill by Trevor Stasik I had the pleasure of meeting with Bob Cargill recently. He was humble; kind yet authoritative, just the type of leader you can admire. With over 30 years of leadership experience in the field of marketing and as the current President of the American Marketing Association (AMA) Chapter for Boston, he was nice enough to let me hear his perspective and philosophy on leadership. Bob is currently on his second tour of duty as the President of the Boston AMA, having served previously several years ago. Bob is also an adjunct professor with three different universities. He has been President of Toastmasters clubs. He was President of his running club, and has ran the Boston Marathon…
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24Sep 2022 by Bob Cargill
Carhartt: A Great Brand in More Ways Than One

Carhartt: A Great Brand in More Ways Than One

Branding, Marketing
Workwear. Work clothes. Work gear. All of the above is what Carhartt makes. All of it is very high quality and very popular. Popular because it is so good-looking and long-lasting, but also because the brand itself is just so damn cool. I mean, I feel like I'm always seeing the logo somewhere on what people are wearing, from complete strangers on the street to the college students I teach to my own two sons. And now I'm proudly displaying it on a new hat I recently bought. Now I'm one of the cool kids. My point is this. Carhartt may say what they have to offer is for the tough and hard working among us, but I'm sure they know that their stuff is being bought for its looks…
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